Returns accepted: yes.
Refund method: money back.
Return shipping cost payer: buyer.
Return method: exchange.
Refund period: 30 calendar days.
Restocking fee percentage: 20%.
Instructions: To process a return, please email us for a RA number. In your email, please include your order ID. NOTE: Items ship immediately at times so pre ship cancelation is not always available. If you purchase an electronic device defective or Dead on Arrival (Manufacture defect), please contact the manufacture for a replacement. Return Policy: We accept returns for most items within 30 days of delivery. All returns must including every including all packaging, cables, and manuals in a working condition. For phones / tablets / computers, they must be factory reset and all accounts removed before returning. All returns are assessed a 10%-20% or a min of $ 5.00 restocking fee. Items returned with missing parts, damaged, not reset, or non-working condition will be denied or assessed a restocking fee greater than the previously stated one at our discretion. The buyer is responsible for return shipping costs for all returns. Please note the return policy exceptions below: • Electronics have a 30 day return period from time of delivery and unopened. • We will not accept returns for Software, Video Games, personal care items, grocery,Plush, Gift Cards, prepaid cards, or DVD/Blueray discs. • Items damaged by the customer are non-returnable. Also, items damaged in shipment to us for a return are considered customer damage and will be denied. Additional Details: All authorized returns must be in the mail within 7 days of the authorization and arrive at our warehouse within 14 days. Returns beyond these dates will be denied. All refunds and exchanges are subject to our store manager’s approval and may be limited or denied at his or her discretion. The terms of returns are subject to change without notice. Any questions about the return please email us..